This Privacy Policy outlines how Trio Risk Management and Consulting collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
By using our website or services, you agree to the practices described in this policy.
1. Introduction
We respect your privacy and are committed to protecting the confidentiality of your personal data. This policy applies to all visitors to our website, clients, and any other data subjects whose information we process.
2. Information We Collect
We collect information that is necessary to provide our security services and improve your experience on our website. This includes:
- Direct Information: Name, email address, phone number, and physical address provided via contact forms or service inquiries.
- Operational Data: For security services, we may collect vehicle registration numbers, site locations, and biometric data (where applicable for access control).
- Automated Data: IP addresses, browser types, and website usage patterns collected via cookies to optimize our digital platform.
3. Purpose of Processing
Trio Risk Management processes your personal information for the following specific purposes:
- Service Delivery: To provide rapid response, asset recovery, and guarding services.
- Communication: To respond to inquiries and provide updates regarding your security status.
- Security & Verification: To verify your identity and ensure that only authorized individuals access secured assets or information.
- Legal Compliance: To comply with South African laws, including PSIRA regulations and criminal investigation requirements.
4. Disclosure of Information
We do not sell your personal data. We may only disclose your information to:
- Service Providers: Trusted third parties (e.g., technical installers or software providers) who assist in our operations under strict confidentiality agreements.
- Law Enforcement: When required by law or to assist in the recovery of stolen property and prosecution of criminal activity.
- Group Entities: Internal departments (Trio-Data, etc.) for administrative and operational purposes.
5. Security Safeguards
As a security firm, we take data protection seriously. We implement Section 19 of POPIA measures, including:
- Digital Security: Firewalls, encryption (SSL), and secure password protocols.
- Physical Security: Secure storage of hard-copy records and restricted access to our Command Center.
- Regular Audits: Ongoing reviews of our security controls to prevent unauthorized access or data breaches.
6. Your Rights
Under POPIA, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectify: Ask us to update or correct inaccurate or outdated information.
- Object: Object to the processing of your data for direct marketing.
- Delete: Request the destruction of data that is no longer necessary for its original purpose.
7. Contact Us
For any privacy-related inquiries or to exercise your rights, please contact our Information Officer at:
- Email: info@triorisk.co.za
- Phone: 066 296 9090
- Address: NORTHMEAD BENONI, GAUTENG, SOUTH AFRICA
Terms of Use
1. Acceptance of Terms
By accessing and using the Trio Risk Management and Consulting website, you agree to comply with and be bound by these Terms of Use. If you do not agree, please refrain from using this site.
2. No Security Guarantee
The information provided on this website is for general informational purposes only. While we strive for accuracy, the content does not constitute a binding contract or a guarantee of safety. Formal security arrangements, response times, and liabilities are only established once a written Service Level Agreement (SLA) is signed by both parties.
3. Intellectual Property
All content, including text, logos, graphics, and images (such as our tactical diagrams and proprietary service descriptions), is the property of Trio Risk Management and is protected by South African and international copyright laws. Unauthorized use or reproduction is strictly prohibited.
4. Prohibited Conduct
When using this website, you agree not to:
- Attempt to breach the website’s security or gain unauthorized access to our Control Center portals.
- Use the site for any unlawful purpose or to solicit others to perform illegal acts.
- Post or transmit any malicious software, viruses, or code.
5. Limitation of Liability
Trio Risk Management and Consulting shall not be held liable for any direct, indirect, or consequential loss or damage arising from the use of this website or reliance on the information provided herein. Security is a dynamic field, and site-specific risks must be assessed individually.
6. Third-Party Links
Our website may contain links to external sites (such as PSIRA or SAPS). We are not responsible for the content, privacy policies, or practices of any third-party websites.
7. Jurisdiction
These terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the South African courts.
8. Changes to Terms
We reserve the right to update these Terms of Use at any time without prior notice. Your continued use of the site following any changes constitutes your acceptance of the new terms.
